Privacy Policy

Contact Information

If you have questions about this Privacy Policy or would like to make a privacy-related request, please contact us by phone or email using the details above.

Information We May Collect

We may collect personal information that you provide directly to us when you call, email, submit a website form, request service, schedule an appointment, communicate with our team, or otherwise interact with Rose Pasa Plumbing.

The types of information we may collect include:

• Your name.
• Phone number.
• Email address.
• Service address, billing address, city, ZIP code, and other location details within our service areas.
• Details about your plumbing concern, requested service, appointment preferences, and property.
• Information you provide about property access, occupants, scheduling, or service needs.
• Communications you send to us through phone calls, text messages, email, contact forms, reviews, or other channels.
• Invoice, payment, transaction, or service-history information, where applicable.
• Photos, videos, documents, or other materials you choose to provide regarding a plumbing issue or property condition.
• Device, browser, IP address, website-usage, referral-source, cookie, and similar technical information that may be collected automatically through our website or third-party analytics and advertising tools.

Please do not provide information that is unnecessary for your service request. If payment is processed through a third-party payment provider, that provider may collect and process payment-card information under its own privacy policy and security practices.

How We Use Information

We may use personal information for legitimate business and service-related purposes, including to:

• Respond to plumbing-service inquiries and requests for estimates.
• Schedule, confirm, dispatch, provide, and follow up on plumbing services across Pasadena and Los Angeles County.
• Communicate with you about appointments, technician arrival updates, service changes, invoices, customer support, and requested information.
• Diagnose reported plumbing concerns and prepare service recommendations, estimates, invoices, or project documentation.
• Process payments and maintain transaction records.
• Provide emergency-service communications and assess whether a request falls within our available service coverage.
• Improve our website, customer service, operations, plumbing-service offerings, and website content.
• Monitor and protect the security, functionality, and integrity of our website, systems, personnel, customers, and property.
• Comply with legal, regulatory, tax, insurance, permit, safety, warranty, or recordkeeping obligations.
• Investigate or prevent fraud, misuse, security incidents, unlawful conduct, or violations of our Terms and Conditions.
• Send service-related communications and, where permitted by law, promotional or marketing messages about Rose Pasa Plumbing services, offers, and updates.

You may opt out of non-essential marketing emails by using the unsubscribe option in the email, where available, or by contacting us directly. Opting out of marketing messages does not prevent us from sending service-related, transactional, scheduling, billing, safety, or legally required communications.

Cookies and Website Technologies

Our website may use cookies, pixels, web beacons, log files, analytics tools, embedded content, and similar technologies. These technologies may collect information about how visitors access and use our website, such as pages viewed, links selected, approximate location based on IP address, browser type, device type, operating system, referring website, and visit timing.

We may use this information to:

• Operate and maintain the website.
• Understand website traffic and visitor interactions.
• Improve site performance, content, navigation, and user experience.
• Measure the effectiveness of advertising or marketing efforts.
• Help protect the website from spam, abuse, fraud, or security threats.

Most browsers allow you to manage or block cookies through browser settings. Blocking some cookies may affect certain website functions or your browsing experience.

How We May Share Information

Rose Pasa Plumbing does not sell your personal information in exchange for money. We may disclose personal information when reasonably necessary to operate our business, provide requested services, comply with law, or protect legitimate interests.

We may share information with:

• Employees, technicians, contractors, and authorized representatives who need the information to respond to your request, schedule service, perform work, or provide customer support.
• Service providers that help us operate our website, hosting, communications, analytics, scheduling, payment processing, customer-management, marketing, security, accounting, or business systems.
• Product manufacturers, suppliers, warranty providers, insurers, inspectors, permit authorities, utilities, or other parties when reasonably necessary for requested work, permits, warranties, claims, safety issues, or legal compliance.
• Professional advisers, including attorneys, accountants, insurers, and auditors, when necessary for business, legal, insurance, tax, or compliance purposes.
• Government agencies, law-enforcement authorities, courts, regulators, or other parties when required by law, subpoena, court order, legal process, or a valid governmental request.
• Other parties when necessary to protect the rights, safety, property, or security of Rose Pasa Plumbing, our customers, our personnel, or the public.
• A successor business, purchaser, or other party involved in a merger, acquisition, financing, reorganization, sale of business assets, or similar transaction, subject to applicable law.

We do not authorize service providers to use personal information for their own independent purposes except as permitted by applicable law or as necessary to provide services to us.

Text Messages and Phone Calls

If you provide your phone number, you may receive phone calls or text messages from Rose Pasa Plumbing relating to your inquiry, estimate, appointment, service dispatch, technician arrival, customer support, invoice, or follow-up.

With your consent where required by law, we may also use phone or text communications to send promotional messages. Message and data rates may apply depending on your mobile carrier and plan. Message frequency may vary.

You may opt out of promotional text messages by replying STOP, where that option is available, or by contacting us directly. Opting out of promotional texts does not opt you out of important non-marketing messages relating to an active service request, emergency, appointment, billing matter, or transaction.

Data Retention and Security

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, provide services, complete transactions, maintain business records, resolve disputes, meet legal obligations, enforce agreements, and protect our rights and operations.

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no website, electronic transmission, storage system, or method of communication can be guaranteed completely secure. You should use care when sending information online and avoid sending highly sensitive information by unencrypted email or text message unless specifically requested through a secure method.

Third-Party Links and Services

Our website may contain links to third-party websites, including review platforms, mapping services, social-media platforms, manufacturers, financing providers, directories, government agencies, or other resources. These third-party websites and services are operated independently from Rose Pasa Plumbing.

We are not responsible for the content, privacy practices, security, policies, or activities of third parties. We encourage you to review the privacy policy of each website or service you visit. Please also review our Disclaimer for additional information about third-party content.

Children's Privacy

Our website and services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13 without appropriate parental or guardian consent.

If you believe that a child has provided us with personal information without appropriate consent, please contact us at rosepasaplumbing@gmail.com or (626) 562-9799, and we will take reasonable steps to address the matter.

California Privacy Rights

California residents may have specific rights concerning their personal information under the California Consumer Privacy Act, as amended by the California Privacy Rights Act, where applicable. These rights may include the right to request information about personal information collected, used, disclosed, sold, or shared; request deletion of certain personal information; request correction of inaccurate personal information; opt out of the sale or sharing of personal information; limit certain uses of sensitive personal information; and receive equal service and pricing for exercising applicable privacy rights.

Rose Pasa Plumbing does not sell personal information for monetary consideration. If our practices change in a way that constitutes "selling" or "sharing" personal information under applicable California law, we will provide any required notice and opt-out mechanisms.

To submit a privacy request, contact us at:

• Email: rosepasaplumbing@gmail.com
• Phone: (626) 562-9799

Please include your name, preferred contact method, the nature of your request, and sufficient information for us to locate and verify the information associated with you. We may need to request additional information to verify your identity and protect your personal information from unauthorized disclosure, deletion, or alteration.

You may use an authorized agent to submit a privacy request on your behalf. We may require proof that the agent has authorization to act for you and may require verification of your identity, as permitted by applicable law.

We will not discriminate against you for exercising rights available under applicable privacy law. California privacy rights and compliance obligations can depend on the law's applicability to a particular business and the circumstances of a request.

Do Not Track and Global Privacy Controls

Some browsers include "Do Not Track" settings or Global Privacy Control signals. Because there is not a universally accepted standard for interpreting all browser-based Do Not Track signals, our website may not respond to every such signal.

Where legally required and applicable to our data practices, we will honor a valid user-enabled Global Privacy Control signal as a request to opt out of the sale or sharing of personal information. California recognizes Global Privacy Control as one method through which consumers can submit an opt-out request to covered businesses.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, services, website features, legal obligations, or other operational needs.

When we update this policy, we will revise the Effective Date at the top of this page. Your continued use of our website or services after an updated Privacy Policy is posted means that you acknowledge the revised policy. We also encourage you to review our Terms & Conditions and Disclaimer periodically.

Contact Us

For questions, concerns, or privacy-related requests, please contact Rose Pasa Plumbing:

For urgent plumbing concerns in Pasadena and nearby service areas, call Rose Pasa Plumbing at (626) 562-9799. We offer 24/7 emergency plumbing services throughout Los Angeles County.